Monitor Execution Logs
Execution Logs show each time a workflow ran for an event — success, failure, waiting delays, and step-level messages. Use them after you activate a workflow or when users report a missing email or task.
Open and filter logs
- Go to Automation → Execution Logs.
- Filter by workflow, status, and date range.
- Open a run to see step-level results and error text.
- Check the triggering system event when you need to confirm what fired the workflow.
Statuses you will see
| Status | Meaning |
|---|---|
| Succeeded | All steps completed |
| Failed | A step stopped the run (see the error message) |
| Waiting | A delay is in progress; the run resumes later |
| Retried | A previous failure was run again |
Retry a failed run
When the UI offers Retry, use it after you fix the underlying cause (credentials, missing template, bad webhook URL, or a condition that no longer applies). Retrying without a fix usually fails again.
Reading common failures
| Symptom | What to check |
|---|---|
| Email step failed | Email Settings; template exists; recipient present on the event |
| Webhook / Call API failed | URL, auth, and that the external system is reachable |
| Workflow never appears in logs | Workflow active? Correct event type? Conditions too strict? |
| Runs stop after several failures | Workflow may have been auto-deactivated — fix steps, then activate |
Log retention is typically about 90 days (your administrator can change company settings). Older runs may no longer appear.
:::info Waiting is normal for delays Long delay steps pause the execution and resume later. That is expected behaviour, not a failure. :::