Company Admin Permissions and Troubleshooting
If a Company Admin screen is missing or empty, it's usually licensing, report rights, or a module you haven't turned on yet. Your administrator manages users and modules under Settings → Users & roles and module setup.
Access, in plain language
| Tool | Who typically needs access |
|---|---|
| Attention Center | Report viewing rights or Company Admin, plus at least one of Inventory, Labour Scheduling, HRMS, Finance/Accounting, or Taxation |
| Compliance & Sustainability | Report viewing rights or Company Admin, plus two or more of Packaging, EPR, FSMA, SFCR |
| Audit Bundle | View reports, plus at least one relevant module (Inventory, Taxation, Packaging, EPR, FSMA, SFCR, Finance/Accounting) |
| Party 360 | Users who manage parties |
Company profile, banks, and inviting users are covered in Getting Started — see company setup and invite your team.
Common issues
| Symptom | Likely cause | What to do |
|---|---|---|
| Attention Center menu missing | No licensed source module, or missing report/admin rights | Enable Inventory, Labour, HRMS, Finance/Accounting, or Taxation; grant report viewing or Company Admin |
| Attention list looks incomplete | Feed only includes licensed modules; results cache briefly | Confirm the module is licensed; wait a few minutes and refresh after fixing an item |
| Compliance & Sustainability missing | Fewer than two compliance modules licensed | License at least two of Packaging, EPR, FSMA, SFCR |
| Audit Bundle missing | Missing View reports or no relevant module | Grant View reports and enable at least one related module |
| Bundle stuck on Pending/Processing | Background job hasn't run yet | Wait about five minutes and refresh; if it fails, re-queue or contact support |
| Party 360 tab empty | Dependent module (Inventory or Finance) is off | Expected — other tabs still work; enable the module for that data |
| Scorecard badge colour unexpected | Badge uses company supplier score floor | Check your company score-floor setting, not a fixed cutoff |
Frequently asked questions
Does Attention Center replace each module's own alerts? No — it aggregates signals and deep-links into the owning screen. You still resolve issues inside Inventory, Taxation, HRMS, and so on.
Does the Compliance hub calculate packaging footprint or file EPR? No — it navigates to those modules. Engines stay separate.
Are FDA / SFCR / EPR ESS exports in the Audit Bundle? No. Regulator ESS exports stay on their own portals. The bundle covers tax filings, packaging footprint, recalls, and supplier scorecard CSVs when selected and licensed.
Can CRM contacts open in Party 360? Not in this version — ERP parties and CRM contacts are separate.