Ship and Return Stock
Delivery notes
Sales → Delivery notes records goods leaving toward a customer. Use this when shipping is tracked separately from the sale invoice — especially for batch or partial shipments from one sales order.
Posting a delivery note:
- Decreases stock in the selected warehouse.
- Releases the sales-order reservation for the shipped quantity.
- Updates the delivered quantity on the linked sales order.
You can post multiple delivery notes against one sales order, then create the sale invoice afterward for whatever's delivered but not yet invoiced — stock isn't deducted a second time on that invoice. Service items on a delivery note don't move warehouse stock.
Cancelling a posted delivery note: open it and choose Cancel with a reason. Stock returns to the warehouse, and the sales order's delivered quantity rolls back. This is blocked if a posted sale invoice is already linked to it.
Fast Dispatch
For high-volume outbound docks, Inventory Operations → Fast Dispatch lets you search a sales order, scan barcodes against its open lines, then Complete & post DN — this creates and posts a delivery note in one step. Use it when the dock is scanning cartons; use the full delivery note form when you need to review everything before posting.
Return to vendor
Purchasing → Return to vendor sends goods back to a supplier.
- Select a required reason code and add notes for the audit trail.
- Track credit recovery status: Pending, Credit Note Received, Credit Applied, or Written Off, updating it as the supplier responds.
Sale and purchase returns
- Sales → Sale returns handles customer returns.
- Purchasing → Purchase returns handles returns tied to a purchase document.
Stock and accounting entries on both follow your company's posting rules.