Track Serial Numbers
Turn on serial tracking when every physical unit needs its own identity — electronics, appliances, or anything sold with a warranty. This is different from Fixed Assets Tracking, which registers company-owned equipment rather than sellable stock.
Turn on serial tracking
- Open Products → Edit the item (not a Kit or Asset type).
- Expand Serial number tracking.
- Enable Track by serial number and, optionally, set a Default warranty (months).
- Save.
Receiving serialized stock
On a GRN or Fast Receive, after entering the quantity, capture one serial number per unit — scan or type them, separated by a comma or a new line. Posting is blocked if the count of serials doesn't match the quantity.
Selling serialized stock
On a sale invoice, POS checkout, or delivery note, choose the specific serials being sold from the picker — you can't sell a serialized item by quantity alone. Sales orders can reserve particular serials for a later delivery.
Returned serials go back into stock, but the warranty clock does not restart. Each serial keeps its own receipt cost for valuation.
Looking up a serial
For warranty or support questions, open Serial lookup, search by full or partial serial number, and review its item, status, warehouse, customer, warranty expiry, and full history. This screen only needs View inventory, so support staff can use it without broader access.
:::info Recalls can target serials too A recall case can block specific serial numbers from shipping, the same way it blocks a batch. See Track expiry, batches, and recalls. :::