Manage Reservations and the Waitlist
Reservations use your existing customer, loyalty, and floor-plan data — there's no separate booking system to maintain.
Take a reservation
- Go to Restaurant → Reservations — opens on today; use the date picker to move between days.
- Click New Reservation and enter guest name, phone, email, date and time, party size, an optional preferred table, and any notes. As you type a phone number, Biznsbook looks the guest up and flags "Existing guest: …" so repeat guests aren't duplicated.
- Save. It's created Pending with a 6-character confirmation code, and a confirmation email if one was given.
Move it through the lifecycle
| Action | What it does |
|---|---|
| Confirm | Optionally assign a table (or leave Auto) → Confirmed |
| Seat | Opens a real table session on the floor plan → Seated; shows occupied on Live View immediately |
| Complete | Closes out the visit → Completed; earns loyalty points if matched to a guest |
| No-show / Cancel | Marks a Pending/Confirmed booking that didn't happen |
:::info Loyalty comes for free Restaurant guests are stored as ordinary customer records, so points, tiers, and history use the same loyalty system as the rest of the ERP. Points accrue when you Complete a reservation linked to a guest. :::
Work the walk-in waitlist
- Go to Restaurant → Waitlist.
- Add walk-in guest — name, phone, party size, notes. Biznsbook assigns a queue position and an estimated wait calculated from your real kitchen turn-times (KDS analytics).
- When a table frees up, pick it from the row's dropdown and Seat — the queue re-numbers automatically for everyone still waiting.
Letting guests book online
Guests use your public menu link, pick a date and party size, and see only time slots actually available, checked against confirmed and seated bookings and table capacity. After submitting — no login — they get a confirmation code and can cancel online with it.
A background job at 09:00 UTC sends a reminder email for the next day's bookings that have an email and haven't already been reminded.
Restaurant Customers
Restaurant → Restaurant Customers lists guests with loyalty tier and points. Open any guest for their loyalty status and full reservation history — visit count derives from completed bookings.
Happy-hour promotions
Any promotion can now be limited to a time-of-day window and specific days of the week — for example 16:00–18:00, weekdays. Leave both blank for an all-day, every-day promotion. See Apply pricing and customer advances for how promotions resolve elsewhere. Terminal POS sales now actually charge the discounted price — previously it was only logged for audit, never applied.