Supply Chain Permissions and Troubleshooting
If a Supply Chain Planning menu is missing or an action is blocked, it is almost always licensing, a missing module (Inventory, Warehouse, or Manufacturing), or the wrong permission. Your administrator manages these under Settings → Users & roles.
Permissions, in plain language
| Task | Permission |
|---|---|
| See Supply Chain Planning menus | View supply chain planning |
| Change forecasts, seasonality, promotions, overrides | Manage forecasts |
| See the exceptions queue | View exceptions |
| Run optimization; action Tier 1 suggestions; manage scenarios | Manage optimization |
| Drive an S&OP cycle | Run S&OP |
| Approve or reject S&OP | Approve S&OP |
| Supplier portal, forecast shares, PO commitments | Manage supplier portal |
| Warehouse networks and network runs (Tier 2) | Manage network |
| DDMRP buffers and suggestions (Tier 2) | Manage buffers |
Scenario screens also need manage optimization rights in addition to view access.
Licensing notes
| Change | What happens |
|---|---|
| Turn off Tier 2 only | Network Optimization menus disappear; historical network / buffer data should remain if you re-upgrade (not hard-deleted) |
| Turn off Tier 1 | Supply Chain Planning section hides; purchase requisitions and stock transfers already created stay valid as base Inventory / Warehouse documents |
| Manufacturing unlicensed later | BOM explosion stops; component forecasts freeze rather than erroring every night |
Unlicensed tenants keep existing Replenishment menus and behavior unchanged. Supply Chain Planning is additive and invisible when off.
Common issues
| Symptom | Likely cause | What to do |
|---|---|---|
| No Supply Chain Planning menu | Tier 1 not licensed, or missing view permission | Confirm Demand & Replenishment Pro and View supply chain planning |
| Network / DDMRP menus missing | Tier 2 not licensed | Confirm Enterprise Supply Chain Optimization |
| BOM Explosion Runs missing | Manufacturing not licensed | License Manufacturing or ignore dependent demand |
| Forecast stays high after a promo | Promotion still Active or dates wrong | Close the event; regenerate on the workbench |
| Conflicting suggestions for one SKU | Item on both optimization and a buffer/network path | Active decoupling points and network coverage exclude Tier 1 suggestions by design |
| Cannot Action a suggestion | Missing manage optimization (or manage buffers for DDMRP) | Ask an admin to grant the matching permission |
| S&OP submit fails for approver | Approver lacks Approve S&OP | Assign Approve S&OP separately from Run S&OP |
| Transfer Action does nothing useful | Warehouse / transfer path not set up | Confirm warehouses and transfer process — see Warehouse |
| New BOM not in component forecast | Explosion is nightly | Wait for the next BOM Explosion Run, then check the workbench |
Background jobs (awareness)
Daily or weekly jobs refresh forecasts, exceptions, optimization suggestions, S&OP reminders, supplier commitment expiry, network safety-stock (Tier 2), and DDMRP buffer monitoring (Tier 2). If numbers look stale, check whether the relevant job has run and whether you are looking at live vs. scenario data.