Skip to main content

Work Exceptions and the Planner Workbench

The Exceptions queue is your daily triage list — items that need attention, not every SKU in the catalog.

Steps​

  1. Open Supply Chain Planning → Exceptions.
  2. Filter to open items that need attention.
  3. Drill into the related forecast, S&OP, network, or buffer context as linked.
  4. Acknowledge while investigating.
  5. Resolve when the issue is handled.
  6. Dismiss if the alert is noise and does not need action.

What kinds of exceptions appear​

Exception types cover forecast quality issues (for example chronic bias), stockout risk, S&OP gaps, network or solver problems, and — on the Enterprise tier — DDMRP buffer breaches. Treat the queue as the planner’s morning checklist.

:::tip Acknowledge while you investigate Acknowledge keeps ownership clear without marking the issue fixed. Resolve only when the underlying forecast, plan, or buffer action is done. :::

Next step​

Run inventory optimization

Set budget and service-level targets after forecasts are stable.

Use the Forecasting Workbench

Fix forecast issues that exceptions point to.